For the first time in modern history, workplace demographics now span four generations! Today we see 20-year-old new hires working side-by-side with colleagues who are older than they are by 50 years or more. This rich mix of generations in the workforce is often attributed to labor shortages experienced in many industries along with the […]
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If you ask someone to name the most important person in their business they’d likely name the CEO, a manager or the top sales representative. But the most crucial person may actually be the person you wouldn’t expect: your receptionist! When clients or visitors enter your business for the first time, the person to greet […]